TSB Bank have demanded that Meta-owned companies, such as Facebook and Whatsapp, take greater responsibility. “Banks also need to ensure they meet their legal obligations to reimburse customers for unauthorised transactions. TSB Bank demand Facebook and Whatsapp take responsibility for fraud on their platforms. Banks must up their game to protect customers. Says Ross: “A lack of strong security protections in some banks’ mobile apps is a huge concern, and could leave many more consumers at risk of being defrauded. In the event of a phone being stolen, criminals can either view messages sent by SMS or simply put the victims’ Sim into a different phone and continue to receive messages. Which? wants banks to stop relying on SMS to send sensitive information and fraud warnings. Lloyds only required a four-digit code generated on the phone during an automated call.Īmex users can also choose the ‘forgot password’ option, enter their credit card details and receive an OTP sent via text or email, both of which a thief could access directly from a stolen phone. Halifax and MBNA required only credit card details stored in the app and a one-time password (OTP) sent via SMS to the same phone number. You can also chat to us in the app to get help and support. In tests, the consumer champion found it was too easy to reset the passwords of various Lloyds Banking Group apps. Our online services can now allow you to: Pay in cheques up to 5,000 Manage payments up to 25,000 Change your personal details Check if you can do what you need to using our app or Internet Banking. Although some ask customers to re-register for the app or pass strict identity checks, others only request basic information which could be easily obtained by a crriminal. Which? has raised additional concerns about some banks’ security measures to reset login details. Jenny Ross, Which? money editor, says: “While the details are shocking, unfortunately they are not uncommon as criminals seek to exploit any weakness they can in pursuit of our money." It was only after Which? intervened in the case that the bank refunded £15,000 stolen from his personal account, but refused to reimburse his business account. The bank sent a fraud warning via SMS, which is of no use to the account holder if their phone has been stolen. Log onto Internet Banking Lloyds Bank International Log on to International Banking Services If you don’t already use Internet Banking, find out how to register. In the Barclays app, the fraudster only needed to enter debit card details, which are stored in the app, to add a new payee, meaning they did not need to bypass any additional security checks. The fraudster then added an account they controlled as a new payee, and also reset the password on a bulk business payment system. The thief was able to bypass security measures on his Barclays mobile banking app - potentially by 'shoulder-surfing' to see the code he used to unlock his phone - and then trying similar combinations to access the app. Until tomorrow….The consumer champion cites the case of a company director from Somerset who had £73,000 drained from his account after his mobile was lifted from his jacket pocket. I’ll be joining MITA (Malta Information Technology Agency) to speak to over 200 small businesses on how to supercharge their incident response, followed by a discussion with the National Cybersecurity Coordination Centre MTįor now it’s time to rest my wary feet, as i walked 15km today. There are still little odes to Britain everywhere - they even drive on the left (the correct side □)Īs Linkedin restricts how many pics I can post, there will be another postcard from Malta tomorrow! She was a Wren in the RAF, and he defected from Sicily, to join the British army as a translator.įor those that don’t know, the entire island was awarded the George Cross for bravery and heroism after the seige in WW2, and the cross forms part of the national flag! You see Malta holds a special place in our heart as it’s where my partner’s grandparents met during WW2. I took the day off today so I could take in the sights at Valletta and Birgu, and also have a moment for reflection. Here is your first ‘postcard from abroad’ with special greetings from Malta! ❤️
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